Returns & Refunds

We want customers to receive the item they ordered in good condition. If there is a problem with your PressPilot™ order, please contact us through our Contact page as soon as possible.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly and include clear details and photos where appropriate. We will review the issue and work with you on an appropriate resolution.

Change-of-mind returns

Requests for a change-of-mind return should be made within 30 days of delivery. Items should be unused, in their original condition, and with the original packaging. Return shipping costs may be the customer's responsibility unless the item was damaged, defective, or incorrect.

Refunds

Approved refunds are sent back to the original payment method after the return or claim has been reviewed. Your bank or payment provider may require additional time before the refund appears in your account.

Non-returnable situations

We may be unable to accept items that have been used, damaged after delivery, altered, or returned without the original components or packaging.

Before sending any item back, please contact us first so we can provide the correct return instructions.